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Shipping & Returns

Shipping

If you are not using flat rate shipping, the shipping costs are based on the weight of the items purchased and the location where the package is being delivered. All items are shipped with UPSP or UPS. You will receive a tracking number once your order has been processed. UPS does not deliver to P.O. boxes.

All orders are normaly processed on the same business day, if received before 10am EST. If orders are placed on the weekend, on a holiday or after 10am they will be processed on the following business day.

Returns

Store purchases may be returned up to 30 days after purchase for exchange or store credit only. Items must be accompanied by a receipt, or be saved under your customer history.  Close-out merchandise is final sale.

Online purchases may be returned up to 30 days after purchase for a refund of the same tender used.  All close-out merchandise is final sale.  Returnable items must be in original condition. Orders may be returned to one of our store locations with the packing slip or mailed to our corporate office at:

  • Green River Silver Co.
  • Returns
  • 735 Hope Street
  • Providence, RI 02906

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.